Case Study: Los Angeles Department of City Planning streamlines development applications with SimpliGov

Los Angeles Department of City Planning digitizes development applications with SimpliGov, eliminating in-person office visits for 3.8 million residents

The Los Angeles Department of City Planning faced a challenge with its entirely paper-based development application process, which required in-person interaction and struggled with document management. To modernize operations and meet increased demand, the department partnered with SimpliGov to implement an online application filing platform and payment solution.

SimpliGov's solution enabled applicants to file forms and documents online from any device, with data integrating directly into the city's GIS and case tracking systems. The results eliminated the need for in-person office visits, automated routine paperwork, and made digitized cases easily retrievable. SimpliGov's platform allowed for rapid implementation and more efficient collaboration between applicants and staff.

Los Angeles Department of City Planning