Case Study: New Castle County cuts contractor license renewal processing time by 50% with SimpliGov

Going Digital Allows New Castle County To Vet Contractor License Renewals In Half The Time

New Castle County’s Department of Land Use needed a faster way to handle contractor license renewals during COVID-19, when in-person, manual processing was no longer practical. The county was dealing with thousands of applications each year, limited visibility into application status, a difficult handoff from renewal to payment, and a heavy volume of status calls from contractors. SimpliGov helped the county move to a digital form and workflow process for license renewals.

SimpliGov implemented a digital application form, remote submission, an intuitive document upload portal, and workflow automation to streamline review and payment. The solution was created and activated in five days and cut application processing time by 50%, reduced applicant status inquiries by 70%, and saved the county thousands of dollars in overtime compensation. SimpliGov enabled New Castle County to make renewals easier for contractors and more efficient for staff.

New Castle County

David Holston

Licensing Manager