Case Study: City of Cupertino saves nearly 2,000 hours a month with SimpliGov workflow automation

City of Cupertino saves nearly 2,000 hours a month with SimpliGov

The City of Cupertino faced significant inefficiencies in its internal processes, with employees spending excessive time tracking down approvals and documents. The city initially attempted to use Microsoft 365's Power Automate but found it lacked form templates and required technical expertise its staff did not have. This led to a lack of standardization and no central way to track forms. Seeking a solution, the city turned to SimpliGov for its workflow automation platform.

By implementing SimpliGov's no-code solution, the city automated approximately a dozen workflows. The platform provided a template library, integrated with existing systems like SharePoint and Laserfiche, and automated routing with alerts. This solution saved the City of Cupertino nearly 2,000 hours of staff time per month and eliminated processing errors entirely, leading to high demand from employees to convert more processes.

City of Cupertino