Case Study: City of California saves 17,000 hours a month with SimpliGov

City of California saves 17,000 labor hours a month with SimpliGov

The City of California, a major municipality serving over one million residents, was challenged by inefficient, manual, paper-based processes. Forms were frequently lost, and the requirement for wet signatures created bottlenecks. This issue was exacerbated when the shift to remote work during COVID-19 overloaded staff inboxes, as there was no way to route physical documents. To address this, the city turned to SimpliGov for its digital form and workflow automation platform.

SimpliGov implemented its no-code platform with integrated electronic signatures, enabling the city to automate over 70 workflows. This solution resulted in a 60% increase in productivity and saves an estimated 17,000 labor hours per month. The city also empowered non-IT staff to design their own processes, significantly improving operational efficiency.