Case Study: California’s Department of Child Support Services speeds approvals with SimpliGov

California’s Department of Child Support Services cuts approval time 88% with SimpliGov

The California Department of Child Support Services faced a major challenge with its manual "Red Folder" process for securing sequential approvals. Documents requiring up to 17 signatures were passed physically between staff, a system that took 60 to 90 days with no tracking, leading to frequent losses and an inability to report on or improve the process. The department turned to vendor SimpliGov to automate this workflow.

SimpliGov implemented an automated solution featuring online forms and electronic signatures. This replaced sequential review with simultaneous approvals and provided complete visibility into each folder's status. The result was an 88% faster approval process, reduced from months to just 10 days. The implementation was completed three weeks ahead of schedule, and the new system provided essential tracking and reporting capabilities.

California’s Department of Child Support Services