Case Study: California Department of Motor Vehicles eliminates one-third of application rejections with SimpliGov and UiPath

California Department of Motor Vehicles cuts application rejections by one-third with SimpliGov

The California Department of Motor Vehicles faced a challenge where drivers had no digital method to apply for Motor Carrier Permits. Roughly one-third of all paper forms were rejected for errors, and staff averaged 20 minutes manually keying data from each submission into their system. To address this, they partnered with SimpliGov to implement a digital workflow automation solution.

SimpliGov's solution integrated with UiPath to create a custom digital form and pre-validate submissions against internal systems, eliminating manual data entry. This reduced the application rejection rate by a third and cut 20 minutes of manual work per form. The full SimpliGov and UiPath integration was delivered and live in just eight weeks.

California Department of Motor Vehicles