Case Study: City of Freeport achieves lower transit software costs and faster support with Simpli Transport

City of Freeport saved 75% by switching to the web-based Simpli NEMT software

The City of Freeport, operating its paratransit service Pretzel City Area Transit, needed a more dependable way to schedule and dispatch rides as ridership surged after partnering with the Senior Resource Center of Stephenson and Jo Daviess Counties. Its previous NEMT software was buggy, required constant maintenance, and came with slow customer support and high hourly service costs, creating operational headaches and straining limited funding.

Simpli Transport provided a web-based NEMT scheduling and dispatch solution that delivered the core functionality PCAT needed without extra features or costly on-site maintenance. With Simpli Transport, City of Freeport cut software costs by 75%, saved $15,000 immediately, and improved support response times to more than twice as fast, while also gaining remote monitoring and mobile access for greater operational flexibility.

City of Freeport