Case Study: Berkshire Rides Improves Trip Booking Efficiency with Simpli Transport

Capturing 200% More Client Information

Berkshire Rides, a non-emergency medical and community transportation provider, needed to replace a legacy dispatch system that was old but unreliable, had crashed, and even caused client information loss. Drivers were left without clear guidance, and the organization wanted a simple, web-based solution with dependable training and support that dispatchers could access from home. Berkshire Rides chose Simpli Transport’s demand response software for NEMT.

With Simpli Transport, Berkshire Rides gained a reliable, easy-to-use web-based system that improved access to trip, client, and vehicle data. The organization reported trip bookings were 20% faster, captured 200% more information than with its old system, and saved 60 minutes per week through automatic subscriptions. Simpli Transport also helped Berkshire Rides better support funding and grant applications by making its data more accessible.

Berkshire Rides

Becky McAllister

Community Transportation Coordinator