Case Study: Behavioral Health Works achieves 200% growth with SimpleTexting

Text Messaging Helped a Home Health Agency Grow 200%

Behavioral Health Works, a home health agency providing one-on-one care for individuals with autism and related disorders, needed a reliable, fast two-way communication method to coordinate replacement therapists and minimize interruptions to client care. They turned to the SimpleTexting platform, sending roughly 10,000 SMS messages a month to engage clinicians and manage staffing challenges.

Using SimpleTexting’s easy mass-text and two-way messaging tools, Behavioral Health Works can broadcast to designated clinician teams and typically coordinate a replacement in under five minutes, with therapists replying in one or two clicks. SimpleTexting’s solution kept services seamless for clients (many don’t notice cancellations), allowed efficient staff engagement at scale, and helped the business grow more than 200% while handling high message volume.

Behavioral Health Works

Monte Lim

Operations Manager