Case Study: Plexus Software achieves instant SMS for field crews and completes its end-to-end platform with SimpleTexting

Plexus Plus SimpleTexting Setting Up a Complete Software Solution

Plexus Software, an end-to-end business platform for professional services, faced a gap: it couldn’t natively send text messages to field crews, and many clients needed SMS for reliable dispatch and schedule updates. Mobile app notifications failed because many crew members didn’t have or use smartphones, so Plexus Software partnered with SimpleTexting and integrated SimpleTexting’s SMS API to add texting capabilities.

By embedding SimpleTexting’s API, Plexus Software enabled customers to schedule and send texts directly inside the Plexus platform without leaving the app. SimpleTexting’s straightforward API and responsive support kept development time low, delivered a fast time-to-market, and immediately improved communication reliability—ensuring crews receive timely job updates and next-day schedules.

Plexus Software

Eric Simon

Chief Executive Officer