Case Study: Vogel Heating & Cooling cuts phone calls by 50% with SimpleTexting

How Vogel Heating & Cooling Cut Costly Phone Calls by 50%

Vogel Heating & Cooling, a family-owned HVAC company in St. Louis, Missouri, needed a better way to manage the roughly 7,500 annual calls tied to its popular Rewards Membership Program. With many customers unable or unwilling to answer the phone, the dispatch team faced a major scheduling bottleneck and a growing time drain.

Using SimpleTexting, Vogel Heating & Cooling imported subscriber lists, grouped members by zip code, and sent personalized SMS campaigns with links to an online scheduling calendar. The approach cut the company’s phone calls by 50%, saved hundreds of hours, and improved both customer and employee satisfaction.

Vogel Heating & Cooling

Brian Kremmel

Vogel Heating & Cooling