Case Study: Lighthouse Dental Centre achieves higher patient response rates with SimpleTexting

How Lighthouse Dental Centre Uses Texts for Higher Patient Response Rates

Lighthouse Dental Centre, a dental practice serving Langley, BC, needed a better way to communicate with patients who often didn’t answer phone calls or voicemails, especially younger patients. They also wanted to reduce paper usage for post-op instructions and practice information. To solve this, they turned to SimpleTexting’s SMS platform.

Using SimpleTexting, Lighthouse Dental set up one-on-one appointment reminders, patient follow-ups, FAQ templates, review requests, and links to postoperative instructions, while letting multiple staff members manage conversations from shared access. The result was nearly a 100% response rate to texts, a major reduction in missed appointments, and higher patient satisfaction, along with a notable increase in mobile website traffic.

Lighthouse Dental Centre

Gurpreet Sidhu

Owner