Case Study: EML Pool & Spa boosts customer satisfaction with SimpleTexting

How EML Pool & Spa sets healthy boundaries and raises customer satisfaction with SMS

EML Pool & Spa, a family-run swimming pool construction, retail, and pool-cleaning business, needed a better way to communicate with customers without sharing personal phone numbers. With SimpleTexting, the team could keep customer conversations on a dedicated business line while still quickly collecting photos and details about pool issues and equipment setups.

By using SimpleTexting as a centralized SMS platform, EML Pool & Spa’s staff received reply notifications and could respond in seconds, improving service speed and customer satisfaction. According to Kayla Green, the business saw a big rise in customer satisfaction and more repeat business, making SimpleTexting a game-changer for their service-based operation.

EML Pool & Spa

Kayla Green

Operations Manager