Case Study: A-1 Self Storage achieves faster responses and higher customer satisfaction with SimpleTexting

How A-1 Self Storage Improves Customer Satisfaction Using SMS

A-1 Self Storage, the self‑storage division of the Carter Group with 53 California locations, needed a way to meet customers’ growing preference for texting without disrupting their existing phone service. They chose SimpleTexting to text‑enable their local landline numbers so customers could text the same familiar numbers while staff could still place and receive calls.

SimpleTexting routed incoming texts to a unified platform, gave each location manager a dedicated login and number, and provided templates and conversation‑sorting tools; the vendor piloted the solution at three sites and then rolled it out to all 53 locations. As a result, A-1 reports faster replies, higher customer satisfaction (customers specifically praising the ability to text), more closed leads and quicker payment collections for overdue balances — all enabled by SimpleTexting’s SMS features.

A-1 Self Storage

Cori Garrod

Digital Marketing Manager