Case Study: EcoWater Texas increases response rates with SimpleTexting

EcoWater Texas Increased Its Response Rate by an Estimated 30% With SimpleTexting

EcoWater Texas, a residential water treatment company and Costco partner, needed a better way to follow up with new leads after in-store conversations and reduce missed appointments. They turned to SimpleTexting’s SMS platform to replace less effective phone calls and email with a faster, more reliable way to move prospects toward scheduling in-home water consultations.

With SimpleTexting, EcoWater sends same-day follow-up texts, appointment instructions, reminders, and customer responses from a shared team inbox. The company estimates this texting workflow has increased its response rate by 25–30%, helping convert more leads into consultations and reducing ignored outreach.

Ecowater

Kristopher Yglesias

EcoWater