Case Study: Altitude Trampoline Park (Tampa) boosts repeat visits and builds a VIP texting club with SimpleTexting

Altitude Trampoline Park Tampa Uses SMS to Make Customers Jump for Joy

Altitude Trampoline Park Tampa faced stiff local competition for family entertainment and needed an easy, mobile-first way to build loyalty and drive repeat visits. Using SimpleTexting, the park launched a VIP texting club (keyword ALTITUDE to 55888) so customers could opt in quickly and receive exclusive deals on their phones.

SimpleTexting’s platform let Altitude promote the keyword across social and in-park materials, growing the list from zero to several hundred subscribers in days. With a reported 98% text open rate, offers like BOGO jump time and a $15 three-hour special generated measurable redemptions (customers show the text at the register) and “a good amount” of incremental visits; Altitude plans to expand using SimpleTexting features like embeddable web forms and text-to-win to scale the program.

Altitude Trampoline Park

Chesley Duncan

General Manager