Case Study: Bad Dog Home Inspections improves customer communication with SimpleTexting

How Bad Dog Home Inspections handles high-volume customer service with SMS

Bad Dog Home Inspections, a professional services company based in Evans, Georgia, needed a better way to manage high volumes of client communication. With constant calls, voicemails, fragmented tools, and concerns about unpredictable texting costs, the team wanted a simpler way to save time, keep records, and respond to clients more quickly. They turned to SimpleTexting and its two-way texting platform to help streamline communication.

Using SimpleTexting’s unified, easy-to-use texting inbox and flat-rate pricing, Bad Dog Home Inspections centralized all text conversations in one place for the whole team. The result was quicker client responses, better record-keeping through archived conversations, and a simpler workflow that reduced time spent on phone calls. Amanda and her team said texting saved them significant time and helped them reach more customers more quickly, while also avoiding surprise per-message charges.

Bad Dog Home Inspections

Amanda Collins-Nunez

Office Manager