Case Study: Sport Alliance boosts feedback 5x and raises CSAT with Simplesat

Sport Alliance grows monthly feedback 5x with Simplesat

Sport Alliance, a provider of digital solutions for the fitness industry, faced challenges with its previous Zendesk feedback workflows. Their issues included inconsistent survey delivery, only binary rating scales, manual data processing, and GDPR compliance problems. They turned to the vendor Simplesat for a more flexible customer feedback solution.

By implementing Simplesat's customizable surveys and seamless Zendesk integration, Sport Alliance dramatically improved its feedback process. The results were significant: monthly survey responses increased 5x from 150 to 700-900, and the average customer satisfaction score rose from 3.24 to 4.11. The solution from Simplesat also provided greater agent motivation and was adopted across multiple departments.

Sport Alliance