Case Study: Red Key Solutions boosts client satisfaction with Simplesat

Red Key Solutions - Customer Case Study

Red Key Solutions, a full-service IT solutions firm serving the New York tri-state area, wanted a better way to collect and analyze customer feedback. Before switching to Simplesat, their existing survey tool was outdated, lacked key features, and couldn’t publish ticket survey results to their website or provide Net Promoter Score (NPS) insights.

Red Key Solutions implemented Simplesat for CSAT surveys integrated with ConnectWise, automated quarterly NPS email surveys, and feedback syncing to BrightGauge. With Simplesat, the team could act quickly on customer feedback, increase engagement, and identify promoters for referrals, helping them save a high-value relationship and improve their processes, with reported customer engagement rising across the board.

Red Key Solutions

Alex Markov

Chief Executive Officer