Case Study: Proper Sky improves CSAT, NPS, and Google reviews with Simplesat

Proper Sky boosts 5-star Google reviews with Simplesat

Proper Sky, an IT services provider, was using a clunky custom-built system for its customer satisfaction (CSAT) surveys, which lacked critical feedback and was inefficient. Seeking to add Net Promoter Score (NPS) surveys, they faced the challenge of managing multiple disconnected systems. This prompted them to search for a ConnectWise-native solution and led them to the vendor Simplesat.

By implementing Simplesat, Proper Sky consolidated its feedback systems with native CSAT and NPS surveys that sync directly with ConnectWise contacts. The solution provided more actionable feedback, improved operational efficiency, and automated a workflow to turn positive feedback into more 5-star Google reviews. Using Simplesat allowed Proper Sky to cancel another service and reallocate its marketing budget.

Proper Sky