Case Study: Procano boosts customer feedback and team motivation with Simplesat

Procano boosts feedback rates with Simplesat

Procano AS, an IT services provider from Oslo, Norway, faced challenges with low customer feedback rates and poor internal communication. Their data was lost between clients, technicians, and the customer success team, making it difficult to spot service trends and utilize positive feedback. They turned to the vendor Simplesat for a better customer feedback solution.

By implementing Simplesat, Procano integrated its Autotask and Intercom workflows to streamline feedback collection and reporting. The solution provided by Simplesat resulted in higher feedback rates, improved team motivation from sharing positive comments on office monitors, and gave managers clearer insight into technician performance and service trends.

Procano AS