Case Study: Jimdo cuts domain-related tickets by 25% with Simplesat

Jimdo cuts domain-related tickets by 25% with Simplesat

Jimdo, a website-building platform for solopreneurs and small businesses, struggled with a chaotic and unreliable feedback process. They lacked a clear understanding of customer satisfaction, which made it difficult to improve their services. They implemented Simplesat, a customer feedback platform, to streamline their process and gather actionable insights.

Using Simplesat, Jimdo customized surveys and integrated the platform with Zendesk and Slack for real-time feedback collection. This solution helped them identify a key issue with their domain setup process. As a result, Jimdo achieved a 25% reduction in domain-related support tickets, a 10% increase in CSAT, and a 15% decrease in first response time.

Jimdo