Case Study: Integration Technologies achieves time savings and better customer feedback with Simplesat

Integration Technologies - Customer Case Study

Integration Technologies, an IT support firm based in Honolulu with offices on the US mainland, needed a better way to manage customer feedback and NPS tracking. Their existing survey tool, SurveyMonkey, didn’t integrate with ConnectWise, forcing the team to manually export and import contacts and survey results, which wasted time and made it harder to capture feedback at the right moment.

Simplesat solved this by syncing contacts with ConnectWise, automating NPS and closed-ticket CSAT surveys, sending feedback back into ConnectWise, and displaying real-time testimonials on the company website. With Simplesat, Integration Technologies saved significant time, improved team engagement and service performance, and increased website conversions by sharing customer feedback more effectively.

Integration Technologies

Sam Gridley

Chief Executive Officer