Case Study: Inspired IT improves service quality and feedback tracking with Simplesat

Inspired IT tracks 4 years of CSAT and NPS feedback with Simplesat

Inspired IT, an Australian managed service provider, needed a scalable solution to maintain a personal touch with clients and gain clearer insight into service quality as their team grew. They turned to the vendor Simplesat, a customer feedback platform, to automate the tracking of customer sentiment and integrate with their existing tools like Autotask and Microsoft Teams.

By implementing Simplesat, Inspired IT automated the sharing of customer comments through Microsoft Teams and improved their Google review workflows. The solution provided clear reporting and years of trackable CSAT and NPS feedback, giving managers better insight into service quality. This led to a 100% CSAT score at a 31% response rate initially, and the recent CloudRadial integration resulted in even higher feedback rates, helping the business build an impressive online presence.

Inspired IT