Case Study: Inspired IT Achieves Real-Time Customer Feedback and 100% CSAT with Simplesat

Inspired IT - Customer Case Study

Inspired IT, an IT services provider in Perth, needed a better way to collect meaningful customer feedback and understand service performance as the business grew. Before using Simplesat, feedback collection was manual and inconsistent, making it difficult to spot issues early or improve support with confidence. Inspired IT used Simplesat with Embedded Autotask CSAT to bring structure to its customer satisfaction process.

With Simplesat, Inspired IT automated CSAT surveys, received feedback in Microsoft Teams via Zapier, and could act on customer comments in real time. The result was immediate visibility into service quality, stronger transparency with clients, and clearly defined areas for improvement. Simplesat helped Inspired IT achieve a 100% CSAT score with a 31% response rate, giving the team reliable, measurable insight into customer satisfaction.

Inspired IT

Matt Seeds

Director