Case Study: Indian River Networks boosts client engagement and cuts CSAT costs with Simplesat

Indian River Networks raises client engagement 25% with Simplesat

Indian River Networks, an IT services firm, faced challenges with their existing customer feedback tool, SmileBack, which was not engaging clients effectively and had become too costly. They sought a new solution to improve client engagement and manage costs, leading them to the vendor Simplesat and its customer feedback platform.

Simplesat provided an easy integration with ConnectWise, migrated all historical CSAT data, and delivered real-time feedback notifications via Slack. The solution resulted in a 25% increase in client engagement and a 50% reduction in CSAT costs for Indian River Networks, while also improving team morale and service quality.

Indian River Networks