Case Study: DigaCore Technology Consulting achieves 98% CSAT and better client feedback with Simplesat

How DigaCore finally got the pulse of their client base

DigaCore Technology Consulting, an IT services provider in Lakewood, NJ, struggled to understand how their clients really felt. Before using Simplesat, they relied on low-response email surveys and awkward phone calls, leaving them “flying blind” and unaware when customer dissatisfaction was building.

With Simplesat, DigaCore implemented embedded ConnectWise CSAT surveys, real-time website testimonials, and automated Google and Facebook review collection. Simplesat helped them quickly gather honest feedback, improve review generation, and reach a 98% CSAT rating, giving the team clear insight into client sentiment and a better way to act on it.

DigaCore Technology Consulting

Nathan Berger

CTO