Case Study: Genatec achieves objective CSAT insights with Simplesat

Genatec gets up and running in 5 minutes with Simplesat

Genatec, an IT leader providing comprehensive IT solutions to SMBs in Canada, faced a challenge with obtaining objective insight into their customers' satisfaction levels. They initially used a competitor's tool from the ConnectWise marketplace but lacked a solution that properly fit their workflow and volume. This led them to seek a new customer feedback platform, which they found in Simplesat.

By implementing Simplesat, Genatec replaced their previous solution and gained access to clear, objective CSAT data across their technicians and workflows, including integrations with ConnectWise, Salesforce, and Power BI. The solution was noted for its efficient onboarding and exceptional hands-on support from the Simplesat team. The results included moving from guesswork to data-driven performance tracking for managers and a significantly improved ability to monitor and improve customer experiences.

Genatec