Case Study: Everyday Dose improves CSAT visibility with Simplesat

Everyday Dose gets clearer CSAT insights with Simplesat after a 1-month baseline reset

Everyday Dose, a health-conscious coffee brand, faced a challenge with limited visibility into their customer satisfaction (CSAT) data. Using Gorgias for support, their native CSAT tool could not provide deeper insights into what was truly driving scores, such as whether feedback was related to service, shipping, or product issues. They needed a dedicated feedback tool to analyze and act on this data, leading them to evaluate Simplesat.

By implementing Simplesat, Everyday Dose integrated detailed survey feedback directly back into their Gorgias workflow. The solution enabled them to tag responses by topic, create team-specific views, and automatically reopen tickets for real-time follow-up. This provided clearer, actionable insights into customer sentiment, improved coaching for agents, and created a more reliable feedback system, ultimately helping them better understand and maintain the trust of their community.

Everyday Dose