Case Study: DigaCore Technology Consulting achieves 98% CSAT with Simplesat

DigaCore Technology Consulting reaches 98% CSAT with Simplesat

DigaCore Technology Consulting, an IT services company, was struggling to understand its clients' true satisfaction levels. Their previous methods of collecting feedback via email and phone calls yielded low response rates and inaccurate data, leaving them flying blind about customer sentiment. This challenge pushed them to seek a better solution, leading them to implement Simplesat, a customer feedback platform.

Using Simplesat, DigaCore embedded CSAT surveys directly into their ConnectWise service desk and automated requests for Google and Facebook reviews. The implementation was completed in under an hour. As a result, DigaCore achieved a 98% CSAT rating, gained the ability to spot client frustration early, and began generating more positive online reviews. Simplesat provided the clear feedback necessary for the company to improve its services and grow its business.

DigaCore Technology Consulting