Case Study: Castlerock Managed IT Services gains real-time client feedback visibility with Simplesat

Castlerock Managed IT Services gets real-time Slack feedback with Simplesat

Castlerock Managed IT Services, an IT managed services provider, lost its ability to measure customer satisfaction after switching its help desk to Accelo. They needed a reliable way to gather feedback to understand team performance and identify areas for improvement. They chose the Simplesat platform to solve this challenge.

Simplesat was integrated with Accelo and Slack, allowing Castlerock to immediately start collecting ticket feedback and receiving real-time notifications. This solution provided the team with immediate visibility into client wins and honest comments, which boosted team motivation and clearly defined areas for service improvement. With Simplesat, Castlerock confirmed they were delivering excellent service and could now celebrate their team's positive impact.

Castlerock Managed IT Services