Case Study: Castlerock Managed IT Services improves customer satisfaction with Simplesat

Castlerock Managed IT Services - Customer Case Study

Castlerock Managed IT Services, a South Africa-based managed services provider, needed a reliable way to measure customer satisfaction after switching to Accelo for help desk support. Without that visibility, the team couldn’t clearly see how they were performing day to day or identify where service improvements were needed. Simplesat provided the feedback tool, with an easy Accelo integration that fit into Castlerock’s existing workflow.

With Simplesat, Castlerock began collecting customer feedback immediately, receiving real-time notifications through Slack and displaying positive testimonials on their website. The solution helped the team celebrate wins, identify clear areas for improvement, and stay motivated by honest, ongoing feedback. According to Castlerock, Simplesat has helped confirm they are delivering excellent service and continually raising their standards.

Castlerock Managed IT Services

Aidan Casserly

Director