Case Study: Carly recovers 32% of dissatisfied customers with Simplesat

Carly recovers 32% of dissatisfied customers with Simplesat

Carly, a Munich-based connected car solution with over 2 million customers, was struggling to gain meaningful insights from customer feedback using Zendesk's built-in tools. Their previous solution provided only limited data, required manual analysis, and offered no agent-level visibility, making it difficult to close service gaps and drive improvement.

By implementing Simplesat, Carly integrated customizable dashboards directly into their Zendesk workflow. This provided real-time, filterable feedback linked to specific agents and topics. The solution enabled Carly's team to immediately identify and address issues, recovering 32% of dissatisfied customers and doubling their overall visibility into customer satisfaction.

Carly