Case Study: Aceable improves the student experience with customizable CES surveys from Simplesat

Aceable improves student feedback with Simplesat and customizable CES surveys

Aceable, a top-ranked platform for aspirational education, needed to move beyond Zendesk's basic CSAT surveys to gather more complex student feedback. Their challenge was to find an affordable and flexible customer feedback solution that could deploy customizable CES surveys, integrate with their existing Zendesk workflow, and be tailored by course and brand.

Simplesat provided a straightforward CES survey solution that was easily customized to fit Aceable's needs. The implementation was quick and the surveys integrated with Zendesk and MaestroQA, providing valuable insights into agent performance and student pain points. This allowed Aceable to scale up without compromising on quality and offer more personalized service, leading to an extremely positive partnership.

Aceable