Case Study: Creative Insights Counseling achieves increased revenue and practice growth with SimplePractice

Creative Insights Counseling - Customer Case Study

Creative Insights Counseling, led by Traci Lowenthal in Redlands, CA, specializes in LGBTQIA care but was slowed by administrative burdens—backlogged notes, inefficient billing, and limited intake options. To address these challenges they adopted SimplePractice’s EHR and practice-management tools, leveraging features like AutoPay, a mobile app for dictation, and more inclusive gender-identity intake fields.

SimplePractice streamlined billing and documentation workflows, which reduced administrative stress and sped up collections; as a result Creative Insights Counseling reports increased revenue, has been able to hire additional clinicians, and is expanding into a second suite—freeing clinicians to spend more time on client care.

Creative Insights Counseling

Traci Lowenthal