Case Study: Memorial Hermann achieves higher patient satisfaction and collections with Simplee

Memorial Hermann - Customer Case Study

Memorial Hermann, a large Houston-area healthcare system, wanted to make its revenue cycle more consumer-friendly and affordable while reducing patient frustration around billing. Working with Simplee, the organization used predictive analytics and proactive communication to better match patient needs with personalized payment offers and improve the financial-care experience.

Simplee implemented the solution systemwide in five months across 12 hospitals, reaching 135,000 patients and 1,200 staff. The results included a 52% increase in digital self-service, a 15% increase in total collections, and a 19% decrease in cost per payment, while patient satisfaction rose to 4.4 out of 5 stars and NPS improved by 7 points.

Memorial Hermann

David Bradshaw

Executive Vice President and Chief Strategy and Information Officer, Memorial Hermann