Case Study: Lancaster General Health achieves higher patient satisfaction and 20% more collections with Simplee

How Lancaster General Health Improved the Patient Experience with Revenue Cycle

Lancaster General Health, part of Penn Medicine, needed to empower patients as consumers, unify the patient financial experience, and increase collections while lowering cost to collect. To address these challenges, it worked with **Simplee** to modernize revenue cycle payments with more consumer-friendly, self-service options.

**Simplee** implemented an integrated multi-channel billing and payment experience that combined paper and online bills, email and mobile payment options, and flexible self-service payment plans. The results were strong: patient satisfaction reached 4.6/5, NPS hit 40, self-service payment growth increased 177%, digital payments doubled, and total collections rose 20%, all at a lower cost to collect.

Lancaster General Health

Corey Meyer

Director, Patient Access and Virtual Health