Case Study: Gundersen Health System achieves higher self-service payments and lower call volume with Simplee

How consolidated statements drove self-service payment success

Gundersen Health System, a multi-state hospital and acute-care provider, wanted to improve the end-to-end patient financial experience while boosting satisfaction and collections. The organization needed a more convenient, transparent billing process across hospital and physician services, and turned to Simplee for help with unified patient billing and self-service payment capabilities.

Simplee implemented a consolidated, patient-friendly billing experience with portal interoperability, multiple language support, guest checkout, paperless billing, and self-serve payment plans. The results were strong: Gundersen saw a 2.3x year-over-year increase in self-service payments, a 50% decrease in incoming call volume, and 24 FTEs reallocated, while patient satisfaction reached 4.4 out of 5 stars across 16,631 ratings.

Gundersen Health System