Case Study: The ENT Center of Central Georgia achieves 85% patient form completion with Simple Interact

The ENT Center of Central Georgia reaches 85% patient form completion with Simple Interact

The ENT Center of Central Georgia, a multi-specialty ENT group, faced significant operational challenges due to an inefficient, paper-based patient check-in process and poor integration with its NextGen EMR system. This led to slow patient workflows, increased manual data entry for staff, and barriers in patient communication. The practice turned to vendor Simple Interact for a solution using its comprehensive front office automation platform.

Simple Interact implemented integrated patient forms and seamless two-way SMS texting. This solution achieved an 85% patient form completion rate prior to visits and eliminated manual data entry by pushing discrete data directly into NextGen EMR. The results included a significant boost in staff productivity, a huge uptick in patient feedback and online reviews, and the ability to recover no-show and canceled appointments.

The ENT Center of Central Georgia