Case Study: Peoria Ear, Nose, and Throat achieves paperless workflows and fewer no-shows with Simple Interact

Peoria Ear, Nose, and Throat cuts no-shows to 4% and gets 92% offsite forms completion with Simple Interact

Peoria Ear, Nose, and Throat, a multi-specialty private practice, faced challenges with inefficient paper-based processes, poor online reviews, and a high patient no-show rate. To address this, the practice turned to vendor Simple Interact for its front office automation and patient engagement platform to streamline workflows and improve its reputation.

By implementing Simple Interact's solution for automated reminders, paperless patient forms, and reviews management, the practice achieved significant results. They became 92% paperless, drastically improved their online reputation, and reduced their no-show rate to 4%. The vendor Simple Interact provided a strong return on investment through increased efficiency and cost savings on supplies.

Peoria Ear, Nose, and Throat