Case Study: Northwest Florida Ear, Nose and Throat achieves streamlined patient intake and stronger reviews with Simple Interact

Northwest Florida Ear, Nose and Throat achieves 100% digital intake with Simple Interact

Northwest Florida Ear, Nose and Throat, a specialty clinic, faced significant operational challenges due to growth. Their paper-based patient intake process was slow and cumbersome, creating a burden for staff and frustration for patients. The clinic's existing digital forms were underutilized and lacked customization. This inefficiency also contributed to a lack of online patient reviews, which hindered their reputation and further growth. They turned to the vendor Simple Interact for a solution using its patient intake and engagement platform.

Simple Interact implemented its customizable digital forms that integrate with the clinic's athenahealth EMR. The solution allowed patients to easily complete forms via email or text links, eliminating the need for a portal login. As a result, 100% of new patients now complete digital forms, with 90% doing so before arrival, drastically reducing wait times. The platform's automated review requests helped the clinic achieve near 5-star ratings online, which now directly accounts for 13% of their new patients. Simple Interact provided the tools and support that streamlined operations and fueled the clinic's growth.

Northwest Florida Ear, Nose and Throat