Case Study: North Texas Medical Center boosts Google ratings and patient access with Simple Interact

North Texas Medical Center boosts Google rating from 2.6 to 4.6 with Simple Interact

North Texas Medical Center, an acute care hospital, faced a challenge with its online reputation, as a low Google review rating was causing a loss of community trust. To address this, they implemented reputation management software from the vendor Simple Interact.

Simple Interact's front office automation solution provided a simple way to reach out to satisfied patients and ask for reviews. As a result, the hospital's Google rating dramatically improved from 2.6 to 4.6, making them the highest-rated hospital in the area. Additionally, the software reduced no-shows and helped increase business by approximately 60%.

North Texas Medical Center