Case Study: Mid-America Orthopedics Improves Patient Check-In and Satisfaction with Simple Interact

Mid-America Orthopedics improves check-in and reduces wait times with Simple Interact

Mid-America Orthopedics, an orthopedic group based in Wichita, Kansas, faced challenges with office efficiency and patient satisfaction. Their specific issues included a slow patient check-in process, long wait times, and an excessive amount of time spent on paperwork. To address this, they partnered with the vendor Simple Interact to implement its front office automation platform.

The solution from Simple Interact streamlined workflows, significantly improving the patient check-in process and reducing wait times. This led to an increase in patient satisfaction scores. The team at Mid-America Orthopedics was particularly impressed with Simple Interact's hands-on, team-centered approach to customer service and implementation support.

Mid-America Orthopedics