Case Study: Legacy Orthopedics and Sports Medicine achieves smoother patient intake and check-in with Simple Interact

Legacy Orthopedics and Sports Medicine reaches 81% auto-confirmation with Simple Interact

Legacy Orthopedics and Sports Medicine, a practice in the competitive Dallas market, faced challenges with its outdated, paper-based patient intake and check-in processes. These manual systems slowed down front desk operations and hindered the quality of patient care. After successfully using Simple Interact for reputation management, COO Jared Lee identified key growth opportunities in patient intake, appointment reminders, and check-in, prompting a search for a new patient engagement solution.

Simple Interact implemented its digital patient intake and check-in solutions, which offered extensive customization and seamless integration with the practice's existing EMR. The results were significant: a 91% digital form completion rate before appointments and an 81% auto-confirmation rate for appointments due to tailored, automated reminders. This led to a smoother patient experience, a major reduction in administrative tasks for staff, and a more welcoming office environment. Legacy Orthopedics highly recommends Simple Interact for exceeding expectations and delivering on its promises.

Legacy Orthopedics and Sports Medicine