Case Study: Baptist Hospitals of Southeast Texas boosts Google ratings and staff morale with Simple Interact

Baptist Hospitals of Southeast Texas boosts Google ratings from 2.5 to 4.1 in 2 months with Simple Interact

Baptist Hospitals of Southeast Texas, a large regional hospital, was facing a negative online reputation with a Google rating of only 2.5 stars. Despite providing excellent care and receiving positive in-person feedback, they struggled to get happy patients to post positive reviews online. The hospital's VP of Marketing, Stephanie Harris, sought a solution from the vendor Simple Interact to make it easier for patients to share their positive experiences.

Simple Interact implemented its feedback collection tool, which automatically sends post-appointment surveys to patients via SMS or email. This solution made it simple for satisfied patients to leave reviews directly on Google. As a result, the hospital's Google rating increased from 2.5 to 4.1 stars in just two months, and the total number of reviews grew to over 1,200. The influx of positive feedback also significantly boosted staff morale by recognizing employees' hard work.

Baptist Hospitals of Southeast Texas