Case Study: 99 Healthcare Management boosts patient reviews and online reputation with Simple Interact

99 Healthcare Management boosts Google ratings from 3.9 to 4.6 with Simple Interact

The customer, 99 Healthcare Management, a boutique practice management organization, struggled to help its independent physician practice clients effectively cultivate patient reviews and build a positive online reputation. Their previous methods were ineffective and made physicians uncomfortable. They chose to implement the automated patient feedback and review platform from the vendor, Simple Interact.

Simple Interact's solution automated the process of requesting feedback via email and text, making it seamless for staff and bypassing the need for awkward conversations. This resulted in an immediate and high volume of positive patient reviews for their clients. One measurable impact was a client's Google review score jumping from 3.9 to 4.6 within a few months. 99 Healthcare Management highly recommends Simple Interact for its effectiveness and ease of use.

99 Healthcare Management