Case Study: NewPartners saves 1,000 hours a month with Simpalm's AI Voice Agent

NewPartners saves 1000 man hours a month with Simpalm

The customer, NewPartners, a consulting service for public outreach, sought an AI solution from vendor Simpalm to streamline their telephone fundraising campaigns. Their challenge was an inefficient use of live agents' time, as they were limited in the number of routine donor calls they could make each day while following a specific script.

Simpalm developed an AI calling agent using BlandAI, which was modeled after the client's real script and integrated with their DialedIn call center software. The solution saved the client 1,000 man-hours and $25,000 per month by automating calls, using customer metadata for personalization, and seamlessly transferring complex calls to live agents when necessary.

NewPartners