Case Study: NIH improves administrative resource planning and risk management with Simio

NIH improves administrative resource planning with Simio across 17 processes

The National Institutes of Health (NIH) faced a challenge in managing its administrative services, which were policy-driven and constantly evolving to support its research mission. With limited visibility into these intangible processes and a need to plan resources effectively, the NIH required a method to understand its administrative functions for improved resource allocation and quality outcomes. They turned to vendor Simio to employ computer simulation techniques.

Using Simio's simulation software, the NIH modeled seventeen administrative processes to test different scenarios of team composition, capacity, and workload. This solution enabled them to identify bottlenecks, develop recommendations for resource allocation, and achieve a better alignment of workload with resources throughout the business cycle. The efforts by Simio provided the NIH with the tools to design a high-performing administrative system tailored to the varied service needs of its different customer organizations.

National Institutes of Health (NIH)