Case Study: Iberia improves airport check-in efficiency with Simio

Iberia optimizes airport check-in with Simio using 1-week simulation analysis

Iberia, an airline company, faced the challenge of optimizing its passenger check-in processes at the Adolfo Suárez-Madrid airport terminal. The goal was to prepare for future demand growth and changes in resource costs while balancing service quality, measured by passenger waiting times, with the operational expense of check-in desks and kiosks. The vendor Simio was engaged to help model and analyze these complex trade-offs.

Using Simio, a detailed simulation model was developed to test various configurations of check-in resources and rules. The solution allowed Iberia to evaluate different scenarios without disrupting daily operations or making immediate investments. The model provided detailed outputs on waiting times, resource utilization, and total costs, enabling Iberia to identify the optimal number of desks and kiosks to ensure short passenger waits while maintaining acceptable utilization rates and controlling expenses.

Iberia