Case Study: a North American Last-mile Logistics Provider cuts manual status calls by 30% with Simform’s Azure migration

North American Last-mile Logistics Provider cuts manual status calls by 30% with Simform

The customer, a North American last-mile logistics provider, faced challenges with its legacy on-premise delivery platform. The system struggled with performance during demand spikes, causing slow responses in its shipper portal and driver apps and hindering the rollout of new features. This led to an over-reliance on manual status calls and emails from shippers, and infrastructure constraints were limiting the company's growth into new metro areas.

Simform migrated and modernized the platform on Microsoft Azure. The solution involved an assessment with Azure Migrate, rehosting Windows servers and SQL databases to Azure Virtual Machines, and replatforming application components to Azure App Service. This resulted in a 30% reduction in manual status calls and email escalations from shippers, a 45% faster rollout of new features, and the ability to scale the platform to support business growth. Simform also provided ongoing operational oversight of the Azure environment.